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Great Technical Writing: User Titles guidance document should not, Advertisements
GENERAL DESCRIPTION
Most items are designed to appeal to us to keep reading. The items in user documents should enable the reader to decide whether to continue with the reading of that section. Use effective headings to make it easier for readers to access and understand the user's document.
MORE TITLES focus on to get the reader READ MORE
Usually, these items provide sufficient information or the clever use of text tease the reader to continue. Many authors of incorrect user documents do the same. Users do not want to read the user manual, and should only be encouraged to read text if it is of interest to them. They should not be disturbed on reading material irrelevant.
Here are some examples of teaser-type headings:
* "TIP"
The reader does not know if the tip is relevant or not and therefore is forced to read the text to make a decision.
* "The games may discourage reading"
A teaser if ever there was one. Since it involves a contradiction, its goal is to get the reader to read. If it is important for all readers to read this information, then you have misled its readers.
Instead of causing the data items:
* Allow the reader to decide whether or not to read the text, or
* Provide sufficient information so that your reader can skip the text
The titles help the reader to decide whether or not to read on
A good heading provides the information that the reader has to decide whether or not to read the text that follows. Do not use any clever wording to entice the reader to read the material unnecessary.
We will improve the previous "teaser" examples:
* "TIP: Use word processing styles"
Your reader will skip this if he / she is already using styles to format your word processor documents.
* "The games can provide enough information to discourage the reading"
If the reader understands what this means, then he / she may skip the material.
Titles can provide enough information to discourage READING
A good example is the step by step instruction. Titles should be part of any series of (step by step) instructions. Every item tells the reader what he / she will be doing in the steps following instructions. The reader can decide to read or ignore the text, based on the title and capacity. For example:
CONFIG.STP Delete the following steps:
1. ...
2. ...
3. ... etc.
A reader who knows how to find and delete the file CONFIG.STP Use the information in the title only to perform the desired task. A reader who does not know how to carry out the removal will follow the more detailed steps.
In this situation, the line helps the reader of self-selection based on their skills.
DESCRIPTIVE TITLE OF ACCESS TO PROVIDE GOOD TEXT
descriptive headings (that accurately describe the text that follows) allow readers to find the desired information on the page. When skimming a page, readers focus on the lines. It is much easier to navigate through the items to query text.
Some useful guidelines LINE
--- Do not Mix the information into the items
All information that follows a heading - until the next heading - should relate with the item you enter text. Do not add irrelevant information to the section in the text following that heading. Doing so makes it more difficult for your reader to find material in your User Document, and confuses your reader to read the text ("why here?").
If necessary, add complementary positions.
--- Consider the use of more games in his writing
By having more games, you get the following benefits:
* There will be more "white space" in the document. These white areas in your writing more inviting and easy to read.
* To be provided more guides to information. These additional guidelines are easier to find themes in his writing, and sets the tone for the text to follow.
--- The text highlighted titles
Make items larger, bold, left the plain text in the document. This will allow the reader to easily find and use the headings. If you have no control over the source of the chapters, put in capital letters.
--- Items Denote with your word processor "Styles."
Use your word processor "styles" or equivalent to describe the items. The alternative is the format lines manually to make them stand out.
By using "styles", all items of a certain level will look the same, you can easily change the appearance of all items at once, and you can easily create tables of contents.
IN BRIEF
Users do not want to read the documentation the user. By using items that help the reader to decide whether or not to read the text that follows, you make your reading experience more effective.
The titles are an access mechanism powerful for any kind of writing - not squander this power.
About the Author
Barry Millman, Ph.D., has a Bachelor of Science in Electrical Engineering (1966, Carnegie Institute of Technology) and an M.Sc. and Ph.D. in Psychology (Human Information Processing, University of Calgary). He has been a consultant for over 25 years, an instructor, course developer, and award-winning speaker. For the past seven years he has been researching and creating resources to help organizations create great User Documents.
Visit: http://www.greatuserdocs.com/ for resources to help you create the User Documents that your Product needs and your Users deserve.
Visit http://www.greatuserdocs.com/ReadingRoom.htm for more articles like this one.